We currently offer online delivery services to customers in the United States, United Kingdom, France and the EU. To shop online for one of these countries, use the country selector located in our footer to set the website to your shipping country.
For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.
What are my US shipping options? How long will it take and what are the costs?
We offer the following delivery options and shipping across the United States and territories:
Ground: $7.99 on all orders below $30
Estimated wait times are as follows:
Ground: Allow between three and seven business days between the date of your order and your date of delivery. Please note that shipments to Alaska and Hawaii may take up to fourteen days.
2-Day: Your order must be placed before 2pm EST. It will be delivered within two working days.
Please note, Saturday and Sunday will not be considered as a regular business day with respect to estimated delivery time.
Certain shipping options are unavailable to certain addresses.
Ocassionally, complimentary shipping is offered for all orders. Please note that the sample trio set is not eligible for complimentary shipping.
The shipping costs associated with your preferred delivery method will be displayed at checkout before you confirm your order.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for dispatch, we will send you the confirmation of order by email. You can access a tracking number that will allow you to track the status of your order online by reviewing [Order History] under My Account.
We use reasonable efforts to meet the delivery times set forth avoce. Saturday and Sunday will not be considered as a regular business day with respect to estimated delivery time. Delivery on Saturday may however be proposed as a service to specific post codes by the Customer Service Centre. Please contact the Customer Service Centre for more information.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA (starting 1/1/19), ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please contact the Customer Service Center.
Can I ship to a PO Box address?
No sorry, we do not ship orders to PO Boxes or military addresses.
What is the tracking number of my parcel ?
When your order is shipped, you will receive a tracking number via Email notification. This number is from the Shipping vendor and allows you to visit their website to track the status of your delivery.
Can I change my shipping address after placing an order?
We apologize, but we are unable to allow shipping address changes. If you wish to use a new address, please call the Customer Service Desk on +1 (212) 249-7941 or email us at firstname.lastname@example.org within 1 hour of placing your order to cancel it, then place a new order. For future orders, you may log in to your fredericmalle.com account to update your shipping address in your profile.
I have a question that was not answered here. How can I write to you?
We appreciate all feedback and inquiries. Please send us a message using the form on our Contact Us page.