Shipping & Deliveries
We currently offer online delivery services to customers in the United States, United Kingdom, France and the EU. To shop online for one of these countries, use the country selector located in our footer to set the website to your shipping country.
For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.
Order Processing
Most orders are processed within 1-2 business days.* This does not include weekend days.
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received before 3:00 pm EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Ordering Inquiries
You may check the status of our most recent orders by clicking on "Order History" within your account. This is the easiest and fastest way to get the most current information regarding your Frédéric Malle Online orders.
When you click on "Order History" you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note, some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you do not have an account, you may reach out to us via phone at 1-866-388-1956 or via email at customercare@fredericmalle.com.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some of these reasons include:
- Item(s) not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- Cancelled due to a customer request
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Frédéric Malle Online Customer Service at 1-866-388-1956 or customercare@fredericmalle.com.
Shipping Time Frames
- Standard 2-5 business days
- 2nd Day 2 business days
FredericMalle.com orders are shipped on business days only (Monday-Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped within 1-2 business days, depending on product availability. Most 2nd Day orders placed by 3pm EST will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
Other Locations
Orders shipped to P.O. Boxes are delivered wtihin 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
Delivery Rules & Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST. Orders with 2nd Day Service require a signature upon delivery. Orders destined for US Territories, P.O. Boxes or APO/FPO/DPO locations are not eligible for 2nd Day Service.
Some items sold by Frédéric Malle Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Frédéric Malle Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
We are currently unable to accept orders to be billed or shipped to destinations outside of the United States. We apologize for any inconvenience.
Shipments to Forwarding Companies
Frederic Malle Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Frederic Malle Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Returns & Exchanges
Call Us
Please contact us at 1-866-388-1956 or via email at customercare@fredericmalle.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on fredericmalle.com may be returned. Please note that items from the Desert Gems collection (i.e. Dawn, The Night, Promise, The Moon) are final sale and cannot be returned.
Print It
Print the label from your email.
Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
Ship It
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
Shipments to APO/FPO/DPO and PO BOX Addresses
Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.
Priority shipping methods (2nd Day Service) are not available for orders being sent to P.O. Boxes or Military APO/FPO/DPO addresses.
For APO/FPO/DPO Addresses
Enter APO, FPO or DPO in the CITY field. Select AE for Armed Forces Europe, Middle East, Africa or Canada; Select AA for Armed Forces Americas; Select AP for Armed Forces Pacific - in the STATE field. COUNTRY field should remain UNITED STATES, regardless of where the recipient is stationed.
Shipments to U.S. Territories, Alaska, and Hawaii
Most items may be shipped to Alaska, Hawaii and the U.S. Territories*, but some restrictions apply. See shipping rules and restrictions.
Priority shipping methods (2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-388-1956.
*We regret we are unable to ship to Palau.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occured during shipment. It is normal for the shipping carton to show some wear, however, if damage occured to the item(s) in your shipment, please contact us immediately at 1-866-388-1956.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
