accessibility iconaccount iconarrow--down iconarrow--left iconarrow--right iconarrow--up iconbag iconbox iconcaret--down iconcaret--left iconcaret--right iconcaret--up iconcheckbox--white iconcheckbox-checked--white iconcheckbox-checked iconcheckbox iconcircle-caret--left iconcircle-caret--right iconclose iconemail iconfacebook iconhamburger iconhead--outline iconhead--solid iconheart--filled iconheart--outline iconinstagram iconlivechat iconlocation--filled iconlocation iconlogo iconmap-marker iconminus iconpinterest--circle iconpinterest iconplay iconplus iconradio--checked iconradio iconsearch iconstars icontriman icontwitter iconyoutube--play iconyoutube icon

Enjoy complimentary shipping and your choice of 2 samples with every order.

<h1> Perfumes by Frederic Malle</h1>
Where to begin
Our Olfactive Map
Our Perfumers
Discovery Sets
Create Sample Set
Find Your Perfume
THE ICONICS
Perfumes
Women's perfume
Men's perfume
Sample
Portrait of a Lady
Musc Ravageur
Promise
Acne Studios par Frédéric Malle
Browse All Perfumes
Bath and body
Home scent
Gifts
Gift Guide
Sets & Discovery
Online Services
Exclusive Offers
EDITIONS DE PARFUMS
La Revue
About Frederic Malle
Stores
Contact Us
Account
Sign out
Menu
Country US US
Cart 0
Search
        Top Searches
        PORTRAIT OF A LADY
        MUSC RAVAGEUR
        PROMISE
        BODY & BATH
        DISCOVERY SETS
        Stores 0

        L'avant-garde du parfum

        Unique works of art signed by the world’s greatest perfumers

        Please select a country from the drop down list.
        How do we treat your personal data?

        Returns & Exchanges

        Frederic Malle Return Policy

        If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

        Products purchased from fredericmalle.com must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from fredericmalle.com only, and all returns are inspected upon receipt at our warehouse.


        • Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).
        • Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
        • For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
        • Refunds issued to a credit card, Frederic Malle gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account. If another payment method was used, please reach out to that payment provider or financial institution for more information.
        • Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Editions de Parfums Online. If issued in these instances, Editions de Parfums Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
        • If the payment was split between a Frederic Malle gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Frederic Malle eGift Card.

        Please also note:

        • Editions de Parfums Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
        • If items that are ineligible for a return are sent back to Editions de Parfums Online, those items will not be mailed back to you.
        • Shipping and delivery fees are not refundable.
        • Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
        • Frederic Malle eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Editions de Parfums Online. All Frederic Malle eGift Card purchases are subject to CashStar’s return policies.
        • If you would like to return or exchange an item you received as a gift, please chat with us. eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than fredericmalle.com are not eligible for return online.

        Return Instructions

        Please contact us at 1-866-388-1956 or via live chat for assistance. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address.
        1. Print It: Print the free return label from your email.
        2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
        3. Ship It: Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

        Exchange Instructions

        If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may place a new order for the product(s) you wish to purchase at any time.

        Damaged Items

        When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-388-1956. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Frederic Malle reserves the right to deny claims received after 30 days.

        Note: Frederic Malle monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Frederic Malle reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Frederic Malle reserves the right to deny claims received after 30 days.

         

         

        Customer Services

        • Q&A with Frédéric Malle

        • Glossary

          • Raw Materials
          • Perfumery Terms
        • Your Account

          • Update Account Information
          • Order History
          • Re-order from Previous Purchases
        • Your Profile

          • How to Register
          • Benefits of Being a Member
          • Forgot Your Password?
          • Edit Personal Information
          • Edit Email Address
          • Unsubscribe from Email
        • General Information

          • Privacy Policy
          • Terms & Conditions
          • Accessibility
          • Frequently Asked Questions
          • Corporate Information
          • Store Locations
        • Shopping

          • Shopping Information
          • Shipping & Returns
        • Orders

          • Order Cancellations
          • Order FAQs
        • Contact Us

         

        L'avant-garde du parfum

        Unique works of art signed by the world’s greatest perfumers

        Monogram Frederic Malle
        SHOP
        • Need Help?

          • Track My Order
          • Returns / Exchanges
          • Shipping
          • Account Sign-Up / Login
          • FAQS
          • (866) 388-1956
        • NEWSLETTER
        NEED HELP?
        • Perfumers
        • Our Stores
        • Special Projects
        • Carbon neutral shipping
        ABOUT
        • FREDERIC MALLE
        • THE PERFUMERS
        • THE COLLECTION
        • GLOSSARY
        • Our Stores
        PRIVACY & TERMS
        • PRIVACY POLICY
        • Do Not Sell or Share My Personal Information / Targeted Ads
        • Limit Use of My Sensitive Personal Information
        • TERMS AND CONDITIONS
        • Consumer Health Data Privacy Statement
        • ACCESSIBILITY
        • SUPPLIER RELATIONS
        SHOP
        ABOUT

        Subscribe

        Register to receive news from Editions de Parfums Frédéric Malle

        Please select a country
        Please enter your email address in the following format: jane@aol.com
        Thank you for signing up
        Continue to explore

        © Nouvelles Éditions de Parfums 2018 Triman Icon

        ADA title goes here

        Select Your Location

        • France
          FREDERICMALLE.FR
        • Europe
          FREDERICMALLE.EU
        • United Kingdom
          FREDERICMALLE.CO.UK
        • United States
          FREDERICMALLE.COM
        • Russia
          RU.FREDERICMALLE.COM
        • International
          FREDERICMALLE.COM

        Visit your local one-pager

        • Japan
        • Taiwan Area
        • Korea
        • Middle East