IMPORTANT NOTICE: We have modified our return and exchanges processes. Please contact our Online Customer Service Care team at 1-866-388-1956 or firstname.lastname@example.org for assistance.
Please contact us at 1-866-388-1956 or via email at email@example.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on fredericmalle.com may be returned. Please note that items from the Desert Gems collection (i.e. Dawn, The Night, Promise, The Moon) are final sale and cannot be returned.
Print the label from your email.
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.