Returns & Exchanges
Please contact us at 1-212-249-7941 or via email at customercare@fredericmalle.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on fredericmalle.com may be returned. Please note that items from the Desert Gems collection (i.e. Dawn, The Night, Promise, The Moon) are final sale and cannot be returned.
EDITIONS DE PARFUMS FREDERIC MALLE898 Madison Avenue
New York, NY 10021
Can i return or exchange an item purchased online at one of your store locations?
No sorry, orders purchased online cannot be returned or exchanged at our boutiques or retail counters. To request a return please call our Customer Service Desk on +1 (212) 249-7941.
If an item is purchased as a gift, can it be returned or exchanged?
Gift orders can only be exchanged for a different product, they cannot be returned or exchanged for store credit or cash.
I have a question that was not answered here. how can i write to you?
We appreciate all feedback and inquiries. Please send us a message via the Contact Us page.
