Returns & Exchanges

You may return any product ordered via the fredericmalle.com website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be shipped back in their pristine condition (unopened and unused) and original packaging to the following address:

Please enclose the original receipt with your returns, or a copy if you are returning only a part of your order.

The shipping costs of the first delivery of a product purchased on the fredericmalle.com website will not be refunded however, if you request an exchange the shipping costs (if applicable) for your new follow up item order will be refunded to you.

Please specify with your order whether you wish to exchange the goods returned or require a refund.

For items received as a gift, you are only entitled to a merchandise exchange. You may exchange the item for a different item or several different items which together are equal in value to the full value of the original item you received as a gift. Credits are not issued and unused amounts will be refunded to the original payment method.

Please note that items from the Desert Gems collection (i.e. Dawn, The Night, Promise) are final sale and cannot be returned.